On Coaching Abrasive Leaders: Dealing with Defensiveness

November 10, 2020
11:00 AM to 12:30 PM
 Add to Calendar


On Coaching Abrasive Leaders:
Dealing with Defensiveness
Presenter: Laura Crawshaw, Ph.D.

Tuesday, November 10, 2020
11:00 AM – 12:30 PM
Zoom Webinar

$20 – ICF Maryland Member/ ICF Global Member
$30 – Non-Member / Guest

Earn 1 CCE in Core Competencies &
0.50 CCE in Resource Development

Please join Dr. Crawshaw in learning about this professionally rewarding,
specialty coaching niche that offers rapid, permanent solutions for
employers struggling to address workplace bullying.


Abrasive leaders rub their coworkers the wrong way. These executives, managers, and professionals (including physicians and attorneys) who engage in interpersonally aggressive behavior (also known as workplace bullying) exact a high price in terms of both employee emotional distress and costs to the organization. At the same time, employers feel helpless to intervene, especially when dealing with an abrasive leader whose technical expertise is of critical importance to the organization.

Executive coaches are perfectly positioned to offer a solution to workplace bullying through the specialty practice of coaching abrasive leaders.


  1. Participants will learn of a coaching model that incorporates action research and concepts derived from evolutionary psychology, emotional intelligence theory, and Dr. Crawshaw’s research.
  2. Through case examples and discussion, participants will gain insight into why bosses bully, how to distinguish an abrasive leader from other types (e.g., adequate, irritating, avoidant, and aberrant executives), and how to quickly establish a trusting coaching alliance.
  3. The presentation will cover specified techniques to overcome characteristic client defensiveness, develop awareness, and help abrasive leaders relinquish their destructive management styles in favor of interpersonally-productive strategies.
  4. Coaches who elect not to coach abrasive executives will benefit from learning how to defuse client defensiveness encountered with non-abrasive clients.

About Our Speaker

Laura Crawshaw, Ph.D., BCC specializes in researching and coaching abrasive leaders, serving an international clientele of organizations over the past forty years, including over 40 Fortune 500 companies, the United Nations, and NASA. She founded the Executive Insight Development Group, Inc. in 1994 and the Boss Whispering Institute (dedicated to research and training in the specialty practice of coaching abrasive leaders) in 2009.

Dr. Crawshaw’s book, Taming the Abrasive Manager: How to End Unnecessary Roughness in the Workplace (Jossey-Bass Management Series), was released in 2007. She has published in the Consulting Psychology Journal on workplace bullying, and her article entitled Coaching Abrasive Leaders: Using Action Research to Reduce Suffering and Increase Productivity in Organizations appeared in the International Journal of Coaching in Organizations.

Dr. Crawshaw speaks internationally, holding degrees in clinical social work and organizational behavior. She is a member of the International Society for the Psychoanalytic Study of Organizations, the American Psychological Association, the British Psychological Society, the Harvard Business Review Advisory Council, the International Association on Bullying and Harassment at Work, and the International Coach Federation. She is also a Founding Fellow of Harvard’s Institute of Coaching.

[email protected]

DISCLAIMER: ICF Maryland Chapter takes pictures of events in public locations to record our activities and may share on our website. Photos are usually group shots taken during the course of the event and your image may be recorded and used on the www.icf-md.com website.

REFUND POLICY: ICF Maryland Chapter requires participants to submit a cancellation notice 48-hour prior to an event.


$20.00 ICF Maryland Member

$20.00 ICF Global Member

$30.00 Non-Member